Numerous industries have undergone colossal changes ever since the pandemic struck in 2020. The transformations are helping organizations cope with unprecedented changes. Simultaneously, the changes help prepare them for similar adversities in the future. The retail industry, especially, has come up with innovative solutions which make shopping a convenient and painless experience.
The pandemic altered consumer behavior drastically in a short time span. Buyers are warier of store hygiene and physical contact more now than ever. Parallelly, retailers are looking for leaner ways of running their operations. That would result in lesser expenses and more savings.
Technology is satisfying the needs of both consumers and retailers. In 2022, there are a number of tech trends anticipated to emerge. Adopting even one of them along with a POS system can be a gamechanger for your retail business. In this article, we take a look at the top 5 retail tech trends to watch out for in 2022.
The need for cashiers is on the decline. In its place, self-checkouts are on the rise. It is fast replacing employee intervention for billing customers. The self-checkout shopping development in retail allows customers to shop independently. Buyers in stores that use this system can pick what they want and leave.
As customers exit the premises, sensors will automatically detect the items in the customers’ carts. The store automatically debits the money from the customers’ digital wallets. It eliminates the need for cashiers and provides customers with a great shopping experience.
The delivery networks of retail stores are exceptionally reliable at present. Customers can place delivery orders by making a short phone call or using the store’s app/website. The store makes the delivery at a designated time and adheres to it most of the time. In 2022, retail delivery operations are getting significant technological enhancements. Flying drones and automated vehicles are replacing delivery agents.
Robotic deliveries will transform the retail delivery landscape remarkably. Some notable retail brands that have demonstrated automated delivery prototypes include Amazon and Domino’s Pizza.
The apparel domain of the retail industry took a hit during the peak of the pandemic. It saw a steep drop in customers because consumers do not want to try on clothes before purchasing them owing to the pandemic. This problem gave way to newer ways to wear apparel, makeup, and more. It’s called virtual wearing.
Using this technology, customers can try on clothes without physically wearing them. A camera takes a picture of the customer and then augments items customers want to purchase. This technology allows customers to try on a variety of options with just a few clicks of a button. It enhances the shopping experience for customers.
Long gone are the days when accessing the websites of retail brands was the only way of shopping online. Today, besides websites, consumers can shop via social media platforms, smartphone apps, and more. While it is convenient that there are many more channels to shop online, switching between them can be problematic.
For instance, imagine placing an order via WhatsApp, and then you use Facebook Messenger to check the order status. Traditionally, it wouldn’t be possible. But with an omnichannel system, it is. Customers can purchase and manage their orders via multiple channels. Omnichannel selling gives online shoppers a streamlined shopping experience. The best way to implement it is with a world-class POS software system.
Body temperature scanners
An elevation in body temperature is a telltale sign of a body infected with the novel coronavirus. Conventionally, stores have personnel at the entrance with a handheld thermometer. The employee uses it to check the temperature of each customer walking in. It is a laborious process that requires human resources.
Advancements in technology are enabling stores to monitor body temperatures without manual intervention. Digital cameras fitted with infrared scanners automatically pick up body temperatures. Not only does it help detect suspicious customers, but it also promotes the safety of working personnel.
The emerging retail tech trends in 2022 propels operational productivity and skyrockets customer satisfaction. Before you decide to adopt them into your store, you need a retail Point of Sale solution to streamline daily operations. We recommend SmartPOS. It is an industry-leading, easy-to-use, and highly secure POS application. Learn more about what it can do for your business by contacting us today.